Faq

Faq Manager



Mobilya 1959

Alanyurt Yenimahalle Yavuz
Selim Sultan caddesi no12
Turkiye , Sehir Bursa Ilçe Inegöl

+90 546 450 55 30 WhatsApp

info@mobilya1959.com

Frequently Asked Questions (FAQ)
Ordering and Payment
What online payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, cheques, and Amazon Pay.

Can I pay by cash upon delivery? Yes, you can pay by cash upon delivery (*only for in-stock products). A 5% cash on delivery fee will apply.

Is my payment information secure? Yes, we use industry-standard encryption to protect your payment information.

Can I change or cancel my order? You may be able to change or cancel your order if it has not yet shipped. Please contact our customer service team as soon as possible to discuss your request.

How do I track my order? Once your order ships, we will send you tracking details. You’ll be updated on the status of your shipment, and we’ll notify you when your order is on its way.

Do your prices shown on the website Include Value added Tax (VAT)? Yes, all prices shown on our website include VAT, unless otherwise stated.

Can I pay a deposit and pay the rest later? Yes, you can pay a 30% deposit when placing your order. The remaining balance will be due shortly before shipment.

What is the deadline to pay the rest of the amount after the deposit? The remaining balance should be paid before the shipment is dispatched. Our team will reach out to you for the final payment once your order is ready for dispatch.

Shipping and Delivery
What shipping methods do you offer? We offer a variety of shipping methods depending on your location and order size:
  • Air freight
  • Truck delivery
  • Sea container shipping

Can I change my shipping address after placing the order? Please contact us immediately if you need to update your shipping address. We will do our best to accommodate your request as long as your order hasn't been dispatched yet.

How long will it take for my order to arrive? Delivery times vary depending on the shipping method and location. Once your order is ready, we will provide you with an estimated delivery time.

Can you send me photos of the furniture before shipment? Yes, we provide you with photos of your furniture once it’s finished and ready for shipment so you can verify that everything meets your expectations.
Product Information

What materials do you use for your furniture? We use a variety of high-quality materials including solid wood, wood veneers, fabrics, metals, and MDF to ensure durability and aesthetic appeal.

 Where are your products made? Our products are sourced from reputable manufacturers around the world, ensuring top-notch quality and craftsmanship.

 Do you offer customization options for size, color, or material? Yes, many of our products can be customized in terms of size, color, and materials. Please contact us to discuss your specific requirements.

Can I get bespoke furniture? Yes, we specialize in creating custom-designed pieces tailored to your exact specifications. We can work with you to bring your vision to life.

How do I care for my furniture? Care instructions may vary depending on the materials used. Please refer to the product description or contact us for specific care guidelines.

Returns and Exchanges
What should I do if my furniture arrives damaged? Please inspect your furniture immediately upon delivery. If any damage is found, contact our customer service team right away. We will arrange for a solution, including repairs, replacements, or refunds.

Can I return my furniture? We accept returns for most items within a set period. However, custom-made or bespoke products are typically non-returnable unless damaged. Please contact us for detailed return instructions.

Do you offer warranties for your furniture? Yes, most of our products come with a manufacturer's warranty. The warranty typically covers defects in materials and workmanship.

How long is the warranty period? The standard warranty period is one year. Some products may have longer warranties depending on the manufacturer.
Assembly

Do you offer assembly services? Yes, we offer professional assembly services for an additional fee. Our assembly experts will ensure that your furniture is assembled properly and ready for use.

What is the cost of assembly? Assembly costs vary depending on the product. Please reach out to us for more information regarding assembly prices.

Can I assemble the furniture myself? Yes, most of our furniture comes with clear assembly instructions. If you prefer, you can assemble the items yourself.

 Company and General

Who can I contact for more information? You can reach us via email at info@mobilya1959.com or send us a message at +90 546 450 55 30 for a quicker response.

Do you offer discounts or promotions? Follow us on social media to be the first to know about our sales, promotions, and special offers.

Is your furniture handcrafted? Yes, a significant portion of our furniture is handcrafted with care and attention to detail, ensuring that each piece is unique.

Can I visit the production site?Yes, we invite you to visit our production facilities to see the craftsmanship behind our luxury furniture. Please contact us to schedule a tour.

If you have any other questions, feel free to reach out! We are here to help.